FAQ
What are the benefits of an insulated garage door?
A garage door opening represents a large opening in your home's thermal barrier. Aligned with the tax credit incentives to promote a healthier and more energy-efficient environment, an insulated garage door will help to reduce the amount of outside temperature that enters your garage, thus reducing the amount of energy required to cool or heat your home. Insulated doors also reduce noise from the exterior of your home.
What maintenance is suggested for my garage or overhead door?
While we suggest a certified professional undertake any major repairs, there are several steps you can take to maintain your door:
- Periodically lubricate your garage or overhead door track. Just give us a call to help you determine the best methods for lubricating your specific door.
- Clean the frame's weather stripping with vinyl cleaner and lubricate it once every other month with an appropriate product to keep the stripping pliable.
- Inspect the rollers every six months and replace any that are worn or broken, or call us to have them replaced.
- If you have a painted door, periodically paint the exterior to help protect it from the elements.
What should I know about garage door durability?
Garage Door Springs
A cycle is one full opening and closing action. Garage door torsion springs are rated by cycle life, with 10,000 cycles as the industry standard minimum. Upgrades are available to around 100,000 cycles. The average spring breaks about every 7 to 12 years with average usage for the recommended product. If a garage door has two or more springs and one breaks, all springs should be replaced to maintain proper balance.
Garage Door Failure
The leading causes of garage door failure and/or replacement include lack of maintenance and being hit by vehicles. A proper maintenance schedule for a garage door includes lubrication of the rollers, bearings, pulleys, and springs once a year; washing painted steel surfaces several times a year; painting or refinishing wood surfaces as necessary; and making proper adjustments to the counter balance system as necessary to maintain door balance. A properly balanced garage door should be able to be stopped mid-travel without drifting down or up when operated manually.
What should I know about garage door safety?
Provided by the International Door Association
Do not let children (or adults) play beat the door. It is dangerous and can result in serious injury or death. Adults should set a good example. Know how to use the emergency release, in case someone is pinned by the door.
Do not let children play with or use the transmitters or remote controls. Always place and store them out of the reach of children.
The pushbutton wall control should be out of the reach of children (at least 5 feet from the floor) and away from all moving parts. Mount and use the button where you can clearly see the moving garage door.
Why did my garage door opener remote stop working?
The most common reason for a garage door opener remote to stop working is a dead battery. If you replace the battery and it's still not working, find your manual for further instructions.
Do you stock parts and accessories?
Yes, we stock a wide range of parts and accessories for the garage doors and openers we sell. Please bring in your old parts so we can make sure you are purchasing the proper replacements.
Once I order my garage door, how long is the wait before installation?
The average amount of time from order to installation is 2-3 weeks. Once your door arrives at our warehouse, we will call you to schedule the installation date.
What is the best way to prepare my garage door for winter or service it after winter?
Lubricate and tighten hardware and bearings to prevent rust. Check cables for frays or wear that may cause breakage. You can also contact us for a maintenance visit to thoroughly review your mechanics and properly prepare your garage for winter.
One of my garage door springs is broken. Should I replace both?
Once one spring has broken, the second one isn't usually far behind. Standard procedure in the garage door industry is to replace both springs at the same time as both springs will have had the same wear and tear on the metal.
What should I do if my garage door won't close or goes back up while closing?
Check the alignment and see if anything is in the way of the photo eyes. The eyes are located on each side of the door, near the bottom. Sometimes debris or a pile of gravel may be in the way causing the sensor to catch and send the door back up. There is a safety feature in place so that if anything should get in the way of the door, such as an animal, the door will go back up. Sometimes, the photo eyes get misaligned, causing a breach in the sensor. Make sure each one aligns with the other on the other side. You can also try wiping off your sensors to make sure they are clean.
I need to schedule service, but I cannot get my door to shut. What should I do?
Try shutting the door by pulling on the red cord that is hanging from the garage door opener rail in the ceiling. This should release the door to come down manually. Be very careful lowering the door as it can be heavy and awkward. You will be able to open and close the door manually until a service technician is able to come.
Do you offer emergency service calls?
Yes, we offer 24/7 emergency service as well as same day service.
Can I paint my garage door?
Yes. Any garage door surface to be repainted must be properly prepared to assure the continued performance of the coating system. Download and follow the instructions to ensure proper repainting results.
Haas Door Painting InstructionsAmerican Tradition Painting Instructions
How can I find the paint color of my garage door to match trim, entry doors, etc?
Haas uses Sherwin Williams paint colors, so you are able to paint any other items on their homes, exterior doors, trim, etc. to match your garage door as desired.
